In the event that your device becomes unresponsive or is not operating as expected, performing a hard reset can help restore normal functionality and resolve temporary issues.
On the Ingenico device, all you need to do is hold down the button on the right and the home button at the bottom of the screen for 10-15 seconds until you see the Apple Logo appear. It will reboot on it's own from there.
Still need help?
Our support team is available Monday–Sunday, 7am–11pm Central Time.