If the device is left on the charger for an extended period, the battery may become overcharged and degrade over time. As a result, the battery may no longer be able to hold a proper charge when the device is back in use.
If your venue is not hosting events for a significant period of time, please follow our recommendations for long-term (1+ month of inactivity) device storage:
- All devices should be powered off and unplugged while stored.
- Equipment should be stored in a climate controlled environment to prevent overheating or getting too cold.
- Equipment should be in a locked room or location with limited access.
- Batteries should not be stored in a fully charged or fully depleted state; 30-50% charged is the ideal range. (To achieve this, charge or discharge the battery to 50% then power it off.)
- If the device has a removable battery, remove it. If the battery is not removable, turn the device off and either remove it from its charger or turn the charger off.
Still need help?
Our support team is available Monday–Sunday, 7am–11pm Central Time.