We're excited to introduce our new Prime Core handhelds, which are more resilient than ever - with improved durability against heat, cold, and moisture!
While these new devices can better withstand the elements, it's still important to follow best practices to ensure they continue to perform at their peak and avoid unnecessary damage.
Heat/Sunshine:
Keep the handheld out of direct sunlight!
Use a hat, umbrella, or your body as a shield.
Store the handheld in a pocket/fanny pack/apron when it's not being used.
Never put the phone on the ground or dark surface, especially with the screen facing up
Lock your device between transactions and when not in use.
Quit all apps and settings except for Prime.
Turn the brightness of the screen down.
Utilize dark mode.
Rain:
Keep the device out of the rain and away from moisture.
Store the handheld in a pocket/fanny pack/apron or face down in your hand when it's not being used.
Run transactions in a gallon plastic bag or see-through poncho to keep the device protected.
Cold:
Keep your device in a pocket or close to your body when you’re outside in the cold.
Store the handheld in a pocket/fanny pack/apron when it's not being used.
Wear gloves or hand warmers when holding the device.
Protect it from snow or other precipitation.
Cold weather means screens and internal components can become more brittle and fragile, so dropping a handheld could be even more damaging in the winter than other times of year - use the wrist strap, never swing the device around, and be extra careful when it’s out of your pocket!
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If your device has gotten cold outside, let your phone warm up to room temperature before using; otherwise you risk condensation forming inside the device if it heats up quickly after coming inside from the cold.
Still need help?
Our support team is available Monday–Sunday, 7am–11pm Central Time.