EventPass: Pass Support

Supporting Your Guests

• You can view and manage all passes a parker has purchased in Pass Management → Parkers → select individual.
• The ellipses next to a single prepaid will offer options to manage that pass. Here, you will be able to Refund, Transfer, or Resend an Active pass.

Refund

• By selecting the ellipses and clicking the "Refund" option, you will refund the customer for their unused pass (should you want to offer that option to your guests).
• Active passes can be refunded, but passes with a "Redeemed" status cannot be refunded.
• The refund is processed on our end immediately, but funds will take a few days to hit the consumer's account depending on their financial institution.

Transfer

• Your guest can transfer a pass to another guest if they do not intend to use it.
• Passes can only be transferred if the consumer has created a profile in EventPass.
• If a consumer checks out as a guest, they cannot transfer a pass themselves; however, that pass can be transferred by someone with access to the SmartPasses application in Suite (customer or JustPark team member).
• Passes cannot be transferred to a different event (i.e. if customer purchases a pass for a Sunday show, they cannot transfer or use it for the Saturday show).

Resend

• This selection will resend the pass confirmation email and QR code for validation.
• If your guest does not receive their EventPass confirmation email/QR code after completing the purchase, they should:
  • Make sure they entered their email address correctly.
  • Check spam/junk folders.