Equipment
- Is all equipment (Phones, Readers, and Printers) fully charged?
- We recommend keeping the equipment on their chargers overnight before each event and removing the equipment only as your attendants are being deployed to their stations.
- Here are some tips on prolonging battery life: Battery Management
- Is each printer paired to ONLY it's corresponding handheld?
- Make sure the number on the handheld and printers’ labels match each other.
- Here are the basic steps for: Pairing a Printer (Prime Pro | EMV)
- "Forget" any devices on the Bluetooth device list, other than the matching printer.
- If you see an amber triangle on the printer, that means there is no printer paper loaded.
- Do you have enough receipt paper?
- Each individual roll of paper prints about 120 receipts.
- If you need more, you can order online or find it at most office supply chains.
- This depends on the printer model you're using. Please contact your CSM for paper specs and recommendations.
Suite + Portal
- Is your Event created?
- Check here: Event Tab / Event View
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Was it created at the correct Landmark and with the right Price Tag?
- Is your pricing within the assigned price tag, correct?
- Go to Tag Pricing in Portal, then select the Pricing Tag for your Event to see pricing for each lot.
- Do you need to add/remove any Lot(s) from your Event?
- How to: Add and Remove Lots from Events
- Are all of your attendants created as Users in Portal?
- How to: Create a User
- Are those Users assigned to the correct Lot(s)?
- How to: Assigning Attendants to Lots
Still need help?
Our support team is available Monday–Sunday, 7am–11pm Central Time.