To get started, log in to Roam Merchant: https://merchant.roamdata.com/home_login
- Credentials were shared with a financial representative in your organization when the account was set up. Please reach out to your DBA contact internally.
- If you are unable to locate your credentials, please reach out to your CSM for assistance.
- DO NOT CHANGE YOUR PASSWORD from what is provided by JustPark (your password is tied to the credentials in Portal and will not allow you to take payments if changed without our knowledge).
Home page:
1. To view transactions (from the "Recent Activity" tab), select your desired date range:
2. We recommend using the View Sub-Merchant drop down to select "All Lines" (shown below) to see transactions across ALL devices; however, you can also filter by selecting a specific device name.
3. Once you select All Lines (or a device name), you will get a list of transactions attempted during your timeframe.
Click on the arrow next to a transaction OR the Receipt option to view more details about a transaction.
You can also use the “Search Transactions” feature to filter by specific criteria (customer name, last 4 digits of a credit card, etc)
4. Use the steps above to locate the transaction that needs to be refunded. (Click on the arrow next to a transaction to see more information and confirm you are refunding the correct transaction.)
5. Once confirmed this is the correct transaction, click the “Refund” option.
A pop up will allow you to confirm or edit the amount to be refunded.
6. Make sure the amount is correct and select "Refund" when you would like to continue.
Once processed, you will see a "Refund Successful" message.
The time it takes a customer to receive their refund is generally 3-5 days, depending on the issuing bank.
To mark a transaction as refunded within JustPark Analytics, click HERE.
For instructions on how to refund a transaction made with Apple Pay/Google Pay, click HERE.
Still need help?
Our support team is available Monday–Sunday, 7am–11pm Central Time.