EventPass: Guest Support

Supporting Your Guests

• You can view and manage all passes a parker has purchased in Pass Management → Passholders → Search by individual's name or email address.
• The ellipsius next to a single prepaid will offer options to manage that pass. Here, you will be able to Refund, Transfer, or Resend an Active pass. 

Refund

• By selecting the ellipses and "Refund" option you will refund the customer for their unused pass (should you want to offer that option to your guests) 
• Active passes can be refunded, passes with a "Redeemed" status cannot be refunded
• The refund is processed on our end immediately, but funds will take a few days to hit the consumer’s account depending on their financial institution

Transfer

• Your guest can transfer a pass to another guest if they do not intend to use it
• Passes can only be transferred if the consumer has created a profile in EventPass 
• If a consumer checks out as a guest, they cannot transfer a pass themselves; however, that pass can be transferred by someone with access to the Passes application in Suite (customer or JP team member).
• Passes cannot be "transferred" to a different event (i.e. if customer purchases a pass for a Sunday show, they cannot transfer or use it for the Saturday show). 

Resend

• This selection will "Resend’ the pass confirmation email and QR code for validation
• If your guest does not receive their EventPass confirmation email/QR code after completing the purchase, they should:
  • Make sure they entered their email address correctly

  • Check spam/junk folders