Supporting Your Guests
- You can view and manage all passes a parker has purchased in Pass Management → Passholders → Search by individual's name or email address.
- The ellipsius next to a single prepaid will offer options to manage that pass. Here, you will be able to Refund, Transfer, or Resend an Active pass.
Refund
- By selecting the ellipses and "Refund" option you will refund the customer for their unused pass (should you want to offer that option to your guests)
- Active passes can be refunded, passes with a "Redeemed" status cannot be refunded
- The refund is processed on our end immediately, but funds will take a few days to hit the consumer’s account depending on their financial institution
Transfer
- Your guest can transfer a pass to another guest if they do not intend to use it
- Passes can only be transferred if the consumer has created a profile in EventPass
- If a consumer checks out as a guest, they cannot transfer a pass themselves; however, that pass can be transferred by someone with access to the Passes application in Suite (customer or JP team member).
- Passes cannot be "transferred" to a different event (i.e. if customer purchases a pass for a Sunday show, they cannot transfer or use it for the Saturday show).
Resend
- This selection will "Resend’ the pass confirmation email and QR code for validation
- If your guest does not receive their EventPass confirmation email/QR code after completing the purchase, they should:
- Make sure they entered their email address correctly
-
Check spam/junk folders
Still need help?
Our support team is available Monday–Sunday, 7am–11pm Central Time.