JustPark Prime Device Security

Protecting Your Prime Devices from Illegal Activity

JustPark wants to help you and your team with keeping the Prime devices safe from illegal credit card activity. In order to ensure a higher degree of safety, review the following information, tips, and checklist.

Prime Device Protection

Watch your equipment and examine your Prime device for anything abnormal. The cashier should inspect your device weekly.

• Examples: Skimmers, key catchers, missing or broken seals, damage to the device, damage to external case, broken port or other materials that could mask damage or tampering. Skimmers, key catchers, and other devices that grab cardholder data can be used to clone credit cards or even to break into bank accounts to steal money.
• Are there loose connectors?
• Is the device in its designated location?
• Does the device appear to be an incorrect manufacturer, serial number, or model? Are there scratches, especially around the seams of the terminal window display?
• Contact JustPark if you believe alteration has occurred. JustPark retains a record of the model and serial numbers for each device.
   

Physical Security

Safeguard Your Equipment and Surrounding Areas

• All Prime devices should be locked up in a secure area at the end of each business day to prevent any unauthorized removal attempts from your merchant location.
• Check your environment for hidden cameras or recording devices.
   

Physical Credit Card Access

• Never photograph, video, or write down a credit card number or details.
• Never steal or take a credit card.
• Never engage another’s credit card for personal use.
   

Communication and Education

Everyone should be aware of Prime Equipment Tampering Prevention

• As part of card acceptance, all staff will be trained annually on how to recognize noticeable signs of equipment tampering. It will be the responsibility of the customer to train any new employees in their area to recognize signs of equipment tampering before they can process credit or debit cards.
• Control access by service and support representatives. Allow only validated and authorized service personnel to access Prime devices. Unauthorized or unexpected individuals should not be allowed access to the device.
• The cashier will provide the first line of support for your Prime equipment. If there is ever any question, please call us at JustPark.
• Report any personnel attempting to gain access to your Prime device to management. Do not accept any replacement Prime devices from third-party personnel or companies besides JustPark.
   

Additional Prime Notes

Do:

• If you don’t have an event within the next week, completely power down the device and set aside.
• Start charging your devices 12 hours before you start parking (the light on the charger will be orange while charging and green once fully charged).
• Once charged, it is recommended to wait and only remove the device from the charger when ready to hand directly to the attendant.

Do Not:

• Do not leave devices on chargers if the chargers are unplugged - this will drain the battery.
• Do not take devices off charger(s) the night before, even if they are powered down.
• Do not take devices off charger(s) sooner than 20 minutes prior to giving to attendants. If needed, devices may be removed from charger up to 2 hours prior as long as they are powered down once removed.
   

What to Do In the Event of Tampering

If you believe your merchant operation has been subject to device tampering, contact JustPark at: (214) 935-9098
 

Weekly Inspection Checklist for Prime Tampering

• Check the device for Skimmers and Keyloggers.
• Check the device for missing or broken seals.
• Check the device for damage, and damage to the external cables.
• Check the device for broken or damaged ports.
• Check that the device is in the designated location.
• Check the device for marks or scratches around the seams and terminal window display.
• Check the model and serial number of the device so that it matches the information on record.
• Check for the device for broken connectors.
• Checked Prime environment for hidden cameras.