User Options

In your Portal, you can set and manage universal Prime settings with regard to how barcodes are scanned, making barcode scan exceptions, receipt printing options, integration(s) being utilized, etc.

To access these settings:

1. Navigate to JustPark Suite (suite.parkhub.com) and log in
2. Select "Legacy Portal" in the top-left-hand corner. If you do not have access, please contact your JustPark account team.
3. Select "User Options" within the menu on the left-hand side

Barcode Validation

• Duplicates: This is where you can accept or reject duplicate barcodes that are scanned. If you choose to reject, duplicate barcodes will show up as failed transactions after they've been claimed initially. 
• Invalids: You can choose to accept or reject invalid barcodes here. 
• Wrong Lots: You can also choose to accept or reject barcodes scanned in the "wrong" lot (EXAMPLE: should a prepaid pass issued for Lot A be accepted only in Lot A or can that person park in any lot?)
• Scan Details: With a live integration, you have the ability to see details in Prime about the pass holder (such as their name or spot number) upon validation.

Scan Preferences

• Scan and Confirm: Leveraging advanced barcode recognition technology, this updated version of our legacy process allows attendants to verify what barcode is being scanned before confirming the transaction.
• Scan and Go: Designed to reduce attendant interaction and accelerate ingress time, this mode attempts to validate any scanned bar or QR code automatically - no more confirmation!
• Continuous Scan: This mode is ideal for heavy-traffic in primarily prepaid parking lots. It enables the device to process passes continuously, leaving attendants ready to scan the next barcode without any delay - no confirmation and will leave your cashier in the camera after completing a scan!

Receipts

• Print receipts for the following transactions types: If you have printers/paper or have enabled our Digital Receipt, Prime will provide a receipt (or prompt for the Digital Receipt) for every cash and credit transaction. Your operation can choose to enable or disable receipts for additional transaction types. 
• Digital Receipts: This type of receipt is the default method. If enabled, a screen will appear upon transaction completion to either view or skip a customer's digital receipt. If the guest would like one, they will scan a QR code with their personal cellular device, providing details of their transaction. Benefits of this new process, include:
  • Contactless. There is no sharing of items back and forth between your staff and guests which creates a healthier and safer experience for everyone!
  • Cost savings. Your operation will not have to purchase receipt paper.
  • Increased ingress speed. Your guests will not have to wait for a receipt and your attendants will no longer need to change their printer paper roll
  • Convenience. Your supervisors and attendants will only need to worry about one piece of equipment, so no more juggling.
  • Less hardware issues/troubleshooting. The lack of printer eliminates battery and pairing issues for a better attendant and customer experience.
  • No slippage. There is no opportunity for attendants to re-print a receipt and sell it multiple times. 

NOTE: This setting is universal. If enabled and you have printers, no receipts will print. There is no way to provide a mixture of paper and digital receipts to your guests. 

Allow Receipt Printing: If you would like your attendants to be able to provide multiple receipts for the same transaction, you will need to enable this setting. It will affect all events/lots/users in your Portal so use this with caution!

Enable Spot Number: By selecting this option, we will print out the Spot Number (if received) from the ticketing partner.

For Validation of External Transactions

These settings will ensure that your Prime devices send information to the proper source for validation (i.e. when a barcode is scanned, we need to know where to send it to return a valid/invalid response!) After working with your CSM to configure any integrations you may have with a ticketing partner, they will enable the proper settings before testing/going live with validation. 
IMPORTANT NOTE: Please do not touch this setting unless it is at the direction of a JustPark representative.

Transaction Options

Disable Cash: If enabled, this setting will remove the option to accept cash from all of your handheld devices in an effort to support our cashless/contactless clients.

Allow Credit and NFC Transactions When Offline: This setting should be enabled by default. It will allow your cashiers to accept all transaction types (cash, credit cards, validate prepaid passes, etc) when the phone has poor cellular connectivity or is in offline mode. For more information on offline mode, click HERE.