To transact via Prime, the following criteria must be met:
- There must be an active Event in your Portal
- One or more Lots must be “live” for that event
- User must be assigned to one or more live Lots
If your attendant receives an error message while attempting to login to the Prime handhelds, there are a few things you can do/check:
-
Do you have an active event?
- Check the Event list in Legacy Portal to make sure
1. You have a live event created
2. The parking time frame is correct -
Are your lot(s) "Live"?
- From the Event list in Legacy Portal, select an event to see details. Only the lots listed under "Lots this Event is Selling at…" are Live and will be available for transactions.
- You can add/remove lot(s) as needed. -
Did you assign your attendant to a lot(s)?
- Remember, only the Users in the "Assigned Attendants" box can login to that specific lot
If you have confirmed the above settings are all correct:
-
Re-type their username and password
- Some attendants can have trouble typing on the small screen and may have accidentally touched an extra character or two
- All credentials are case sensitive, so be sure you are entering them correctly! -
Update their password in Portal
- Attendants do not have the ability to change their username or password, only Admins (people with access to Portal)
- If an attendant is unable to login, you may want to try updating their password. Note: Always use Google Chrome to update passwords. -
Confirm that the device is connected to a cellular network
- Make sure Airplane Mode is off
- You should see 'LTE' in the top left of the iPhone screen
- If Mobile Data is already enabled, toggle it off and back on -
Check the version of your Prime application (shown at the bottom of Prime log in screen)
- You may be attempting to login to an expired version of our payment application
- If the application opens then immediately closes/crashes, reach out to JustPark Support
Still need help?
Our support team is available Monday–Sunday, 7am–11pm Central Time.