Syncing Pending Transactions

If transactions do not sync immediately, they will enter a pending state. This can occur due to poor cellular connectivity or when the device is operating in offline mode. While a transaction is pending, the payment details are stored locally on the device and will not appear in Suite until the transactions have successfully synced. Transactions must be synced to ensure payments are not lost and reporting remains accurate. 
NOTE: If credit card transactions are pending, the customers will not be charged until they are synced.

You will notice a few indicators of pending transactions:

• A badge in the upper righthand corner of the app. This number indicates how many transactions are pending. 
• A separate tab in the Transaction History screen showing details of those payments.

• The Status Drawer will have a yellow exclamation point by transactions indicating there are payments yet to be synced.

  

Additionally, when attempting to sign out, Prime will warn you if there are pending transactions.

It is critical that an attendant logs out of the device properly (i.e. click "SIGN OUT" within the application, DO NOT just force quit the application or turn off the device.)
*If your operation uses a Prime EMV/Ingenico device, any pending transactions will automatically sync when you complete the logout process.
 

To force sync transactions, please follow these steps:

1. While logged into Prime, turn on Airplane Mode for about 15 seconds.
2. Turn airplane mode off and log out of Prime.
3. Log back into Prime.

If that doesn't work:

1. If you are not already, sign in to Prime (you will need to have JustPark Support create a test event if one isn't already active).
2. Confirm that your device is connected to a cellular network or WiFi.
3. Make sure you are in an area of strong connectivity.
4. From the Price Selection screen, swipe down on the application to refresh (you will see a spinning wheel until the sync is complete).
5. Go to your Transaction History screen - if the transactions has synced, there will no longer be a badge or "pending" column.
6. Log out normally.

If transactions are still pending, wait 10 minutes and/or get to an area with stronger connectivity and repeat steps 3-6.

As a best practice, we recommend your attendants sign out of the handhelds at the end of a shift with an administrator to ensure all transactions have synced properly OR that a supervisor checks each device for pending transactions at the end of a shift.

If you are still unsuccessful, please contact JustPark Support. We may request you send us a Bugsee report to diagnose the problem. For steps on how to send a Bugsee, click HERE.