A Bugsee report is a tool used by the JustPark Support and Engineering teams to investigate the root cause of an issue within the Prime app. The 60-second screen recording captures the user actions leading up to the error, while also providing additional information such as device specifications, operating system version, and other relevant backend data. This information helps our teams better understand the issue and determine the appropriate resolution.
When to report a bug:
- The app freezes or becomes non-responsive.
- Any transaction processes for more than 20 seconds.
- Any error messages surface.
- Any type of Invalid Barcode message after scanning a barcode that is confirmed to be valid.
How to send a Bugsee on an Ingenico device
How to send a Bugsee on a Prime Core/Ultra device
Still need help?
Our support team is available Monday–Sunday, 7am–11pm Central Time.